Case Study

Certificate Outages. Complicated Audits. A Financial Firm's Certificate Management Transformed.

How CertSecure Manager eliminated certificate-based outages at a leading US financial institution by automating certificate lifecycle management, centralizing multi-cloud and on-premises visibility, and bringing public and private CAs under one platform.

Customer Profile

A major US financial services firm offering banking, investment, and advisory services to individuals, small businesses, and corporate clients. The firm has decades of industry experience and treats data protection and customer experience as top priorities.

Industry

Financial Services, Banking & Investment

Engagement Type

CertSecure Manager Deployment, Certificate Lifecycle Automation

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At a Glance Outcome

30/60/90

Proactive expiry notifications before certificate expiration

Public + Private

Entrust, DigiCert, Sectigo, and Microsoft CA unified

Centralized

Full inventory with search, filtering, cross-team visibility

Restricted

PKI admin approval required for sensitive templates

The Enterprise

Challenges

Even with solid data protection practices, the firm kept running into certificate-based outages that weakened its security posture and increased operational risk. Expired, revoked, and non-compliant certificates across multi-cloud and on-premises made the problem worse.

Certificate outages causing service disruptions

SSL/TLS certificates expired or became invalid without timely replacement, which disrupted services and left systems vulnerable to breaches.

01 Outages

Slow response to weak and non-compliant certificates

The firm had no fast way to identify, replace, or revoke weak or non-compliant certificates. Rogue certificates and unauthorised issuance added to compliance and security risks.

02 Risk

No real-time visibility for audits

Without real-time visibility across multi-cloud and on-premises, audits were time-consuming, and there was no centralized view of certificate status, ownership, or compliance.

03 Audit

Certificate outages had already exposed critical gaps in the firm’s security posture. The challenge went beyond preventing the next outage. It meant building the visibility, automation, and controls so certificates never become a vulnerability again.

Encryption Consulting

Engagement Summary · Encryption Consulting · CertSecure Manager

Our Offered

Solutions

The firm deployed CertSecure Manager to automate certificate lifecycle management, centralize visibility, enforce policy controls, and unify public and private CA management under one platform.

Capability 01

Automated Renewal, Issuance & Proactive Alerts

Automated certificate renewal and issuance replaced the manual processes that had led to outages. PKI admins receive email notifications 30, 60, and 90 days before expiration so renewals happen on time.

Capability 02

Centralized Inventory Dashboard

A centralized dashboard gave teams full visibility into all certificates in the Microsoft CA environment. Search, filtering, and cross-functional access streamlined operations across geographies.

Capability 03

Public and Private CA Integration

Public CAs (Entrust, DigiCert, Sectigo) and private CAs (Microsoft CA) now run under one platform. This simplified operations and improved security across all certificate sources.

Capability 04

Policy Controls & Restricted Templates

Policy controls restricted same-CSR reuse, governed wildcard generation, and required PKI admin approval for sensitive templates. This kept issuance authorised and compliance continuous.

The end result: one automated platform with proactive alerting, centralized visibility, multi-CA integration, and policy controls. Certificates went from being a vulnerability to a governed asset.

Encryption Consulting

Engagement Summary · Encryption Consulting · CertSecure Manager

The Overall

Business Outcome

With CertSecure Manager, certificate management went from manual and reactive to automated, centralized, and policy-governed. Outages stopped, and the firm regained confidence in its data protection posture.

Zero certificate outages

30/60/90-day expiry alerts and automated renewal kept certificates current. Certificate-related downtime dropped to zero.

Stronger compliance, simpler audits

Restricted templates, CSR controls, and wildcard governance kept issuance authorised. A centralized dashboard simplified audits with real-time multi-cloud visibility.

Enhanced security, reduced risk

Weak or non-compliant certificates were replaced quickly, which reduced breach exposure. The unified platform also cut non-compliance risks and strengthened overall security.

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